Refund & Cancellation Policy

1. Overview

At MathVidya, we strive to provide the best learning experience for our students. This policy outlines the terms and conditions for refunds and cancellations of our subscription services.

Please read this policy carefully before purchasing a subscription. By subscribing to our services, you agree to these terms.

2. Subscription Plans

We offer the following subscription plans:

3. Refund Eligibility

3.1 Full Refund (100%)

You are eligible for a full refund if:

• You request cancellation within 7 days of initial purchase
• You have not attempted more than 2 practice exams
• No teacher evaluations have been provided for your submissions

3.2 Partial Refund (Pro-rated)

You may be eligible for a pro-rated refund if:

• You request cancellation within 30 days of purchase
• You have used less than 20% of your monthly exam quota
• Refund amount = Remaining months x Monthly rate x 80%

3.3 No Refund

Refunds are NOT available in the following cases:

• Request made after 30 days of purchase
• More than 20% of monthly exam quota has been used
• Account has been suspended due to policy violations
• Monthly subscription plans (cancel before next billing date instead)

4. Cancellation Policy

4.1 How to Cancel

You can cancel your subscription by:

• Going to Account Settings > Subscription > Cancel Subscription
• Emailing us at support@mathvidya.com with your registered email
• Calling our support line at +91 979 136 8540

4.2 Cancellation Effects

• Your subscription will remain active until the end of the current billing period
• You will retain access to all features until the subscription expires
• Your exam history and performance data will be preserved
• Auto-renewal will be stopped for future periods

5. Refund Process

5.1 How to Request a Refund

1. Email refund@mathvidya.com with subject "Refund Request"
2. Include your registered email address and order ID
3. Provide reason for refund request
4. Our team will review and respond within 3 business days

5.2 Refund Timeline

• Review: 3-5 business days
• Processing: 5-7 business days after approval
• Bank Credit: 5-10 business days (depends on your bank)

5.3 Refund Method

Refunds will be processed to the original payment method:

• Credit/Debit Card: Original card used for purchase
• UPI: Original UPI ID
• Net Banking: Original bank account

6. Special Circumstances

6.1 Technical Issues

If you experience persistent technical issues that prevent you from using our services:

• First contact our support team for resolution
• If issues cannot be resolved, you may be eligible for a full or partial refund
• Service credits may be offered as an alternative

6.2 Service Discontinuation

If MathVidya discontinues its services:

• All active subscribers will receive a pro-rated refund
• Advance notice of at least 30 days will be provided
• Data export options will be made available

7. Free Trial

If we offer a free trial period:

• No payment is required during the trial period
• Cancel anytime before trial ends to avoid charges
• If not cancelled, subscription will auto-convert to paid plan
• Trial terms are specified at the time of sign-up

8. Disputes

If you disagree with a refund decision:

• Email disputes@mathvidya.com with your case details
• Include any supporting documentation
• Our management team will review within 5 business days
• Final decision will be communicated in writing

9. Contact Us

For refund-related queries, contact us:

10. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be:

• Posted on this page with an updated date
• Communicated to subscribers via email
• Applicable to new purchases after the update date

Existing subscriptions will be governed by the policy in effect at the time of purchase.